Questions, answered clearly.
Everything you need to know about setup, placement, delivery, and our 90-day return policy.
Shop the 6-PackProduct & setup
How many PestRepulse devices should I use?
Use one device in each separate room. Ultrasonic signals do not travel effectively through solid walls, so a six-pack is intended to cover multiple areas such as the kitchen, bedrooms, living room, garage, basement, or office.
Where should I place each unit?
Plug each unit directly into an unobstructed wall outlet approximately 31.5–47.2 inches (80–120 cm) above the floor. Keep the front clear of curtains, cabinets, carpets, and large furniture.
Should the devices stay on all the time?
Yes. Keep them powered continuously. The indicator light shows the unit is receiving power.
Can I hear the device?
The operating signal is intended to be ultrasonic. If a unit makes a persistent audible buzz or clicking sound, unplug it and contact us with your order number and a short description of the issue.
What if the indicator light does not turn on?
Try a known working outlet and check the power or mode button. Stop using the unit if it appears damaged or becomes unusually hot, then contact us for help.
What plug type is included?
This U.S. listing includes a Type A plug with two flat parallel pins. It fits standard U.S. Type A and Type B wall outlets.
Can I use it around pets?
Do not use the product near pet rodents or similar small animals—including hamsters, gerbils, guinea pigs, mice, rats, chinchillas, or rabbits—without consulting an appropriate animal-care professional.
What to expect
When should I expect to notice a change?
Supplier guidance says changes may take two to three weeks. Pest activity can be more noticeable at first and then reduce over the following weeks. Results vary by placement, room layout, pest type, and severity.
Why might activity look higher at first?
As the device runs continuously, pests may move out of hidden areas and become more noticeable before sightings decrease.
What if I still see pests?
Confirm that every affected room has its own unobstructed device and that each unit remains powered. Heavy infestations can also require sanitation, entry-point sealing, or professional pest-control support.
Orders & delivery
How long does delivery take?
Our current estimate is 3–12 business days from order confirmation for U.S. deliveries. You will receive tracking information when the order ships.
Is shipping free?
Yes. Standard tracked U.S. shipping is currently included at no extra cost.
Where do you currently ship?
This store currently serves the United States. European plug types, delivery routes, and policies will be handled separately before any European launch.
How can I check an order?
Use the tracking link in your shipping email. If the tracking has not updated or the estimated window has passed, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.
Returns & support
What is the 90-day return window?
Eligible unused items may be returned within 90 days after delivery. This is not a 90-day product trial. The complete product, included components, original packaging, and proof of purchase are required. Contact our support team before sending anything back.
How do I request help or a return?
Open the Contact page and include your name, email, order number, and a short description of the issue. We normally respond within one to two business days.
What happens after I request a refund?
Support will review the request against the Refunds & Returns Policy and provide the applicable return instructions. Approved refunds are issued after the required return steps are completed; your bank's posting time may vary.
Where can I read the full policies?
See our Shipping Policy and Refunds & Returns Policy for the complete terms.
Talk to a real support inbox.
Send your question and we normally respond within 1–2 business days.