Refund & Returns Policy

90-Day Return Policy

You may request a return for an eligible item within 90 days after delivery. This is a return window for unused items; it is not a 90-day product trial.

Return eligibility

To be eligible for a standard return, all of the following conditions must be met:

The product is unused, unaltered, and in the same condition in which it was received.
The complete product purchased and every included component are returned together. For the ultrasonic 6-pack, all six devices and the user manual must be included.
The original packaging, product identification labels, seals, and protective materials are included and intact.
You provide the order number, the email used at checkout, and proof of purchase.

An electric device that has been plugged in, powered on, installed, charged, or operated is considered used. A liquid or personal-care product that has been opened, unsealed, sprayed, or otherwise used is not eligible for a standard change-of-mind return. Used products are not eligible for a standard satisfaction-based return.

A separately verified damaged, defective, leaking, or incorrect item may qualify for an exception as described below.

How to request a return

Submit a request through our Contact page before sending anything back. Include your order number, checkout email, reason for the request, and any photos or video we request.

If the request is eligible, we will provide return authorization, the approved return address, and shipping instructions. Returns sent without prior authorization, or sent to the address shown on the original parcel without our instructions, may not be accepted.

Damaged, defective, leaking, or incorrect items

Inspect your order when it arrives. Contact us within 7 calendar days of delivery for visible shipping damage, leakage, a missing item, or an incorrect item. If you discover a suspected functional defect, contact us promptly and within the 90-day window. We may request clear photos, video, product labels, lot or model information, or troubleshooting details before approving a replacement or refund.

When we verify that an item arrived damaged, defective, leaking, or incorrect, PestRepulse™ will provide an appropriate replacement or refund and cover any required return shipping.

Return shipping

For an approved non-defective return, the customer is responsible for trackable return shipping and for the parcel until it reaches the authorized return location. Original shipping charges, if any, are not refundable unless required by law.

Inspection and refunds

Returned items are inspected after arrival. We will notify you whether the return is approved or rejected. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the funds.

Items that are used, opened where an intact seal is required, incomplete, altered, damaged through misuse, missing original packaging, or returned without authorization may be rejected and will not receive a refund.